Last Revised: November 1, 2017
EU-U.S. Privacy Shield
Carpe Diem Sales & Marketing participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from European Union (EU) member countries, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov]
Carpe Diem Sales & Marketing is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Carpe Diems Sales & Marketing complies with the Privacy Shield Principles for all onward transfers of personal data from the EU including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Carpe Diem Sales & Marketing is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Information We Collect
We receive information in different ways through our website. The information we receive from users of our website can be categorized as being either passive information or personally identifiable information.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
Personally Identifiable Information
Personally identifiable information refers to information that can be used to identify you, such as your name, email address, phone number, address, billing information such as credit card number and billing address etc. In many cases, we ask for this information to provide the service you wish to use. The amount of personally identifiable information that we know about you is entirely up to you. We will only know personally identifiable information if you choose to share this information about yourself; however, some features or services may not be available unless we obtain a certain amount of personally identifiable information.
We may also collect, from you, the following personal information about your contacts:
Name and email address
When you provide us with personal information about your contacts, we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email protected].
Use of Information
We may use this information to:
Fulfill your order
Send you an order confirmation
Assess the needs of your business to determine suitable products
Send you requested product or service information
Send product updates or warranty information
Respond to customer service requests
Administer your account
Send you a catalog
Send you a newsletter
Send you marketing communications
Respond to your questions and concerns
Improve our website and marketing efforts
Display content based upon your interests
Disclosure of and Access to Information
Aggregate and Personally Identifiable Information
We may share aggregate information with third parties. For example, we may match our user information, such as gender and age preferences and usage, with data of these third parties to help develop additional products and services to offer through our website.
As a general rule, we will not disclose your personally identifiable information to any unaffiliated third party, except when we have your permission.
In some circumstances, we may be required by law to disclose personally identifiable information such as to comply with a subpoena or other legal process. We will do so, in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. We may also disclose personally identifiable information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against a third party who may be violating our terms and conditions governing the use of our website, or who may be (intentionally or unintentionally) causing injury to or interference with your or our rights or property or those of a third party.
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.
These services may include:
- Fulfilling orders and delivering packages
- Payment processing
- Sending marketing communications
- Web analytics to optimize customer online experience
- Secure hosting providers
To use the password-protected services available on this website, you must login in using your username and password. Your login credentials should be kept strictly confidential to prevent unauthorized use. You are responsible for safeguarding and maintaining the secrecy of your password at all times.
The security of your personal information is important to us. Carpe Diem Sales & Marketing has taken reasonable steps and has employed industry-standard practices and technology to insure the integrity and confidentiality of personally identifiable information. If you have any questions about the security of your personal information, you can contact us at [email protected].
Updating, Correcting and Deleting Personally Identifiable Information
We strongly believe in providing you with the ability to access, edit, or opt-out of providing personally identifiable information to us. Upon request, Carpe Diem Sales & Marketing will provide you with information about whether we hold any of your personal information. Accordingly, at any time, you may amend, update or delete the information about you contained in any registration profile you have completed with us, including any and all personally identifiable information, by mailing your request to:
Carpe Diem Sales & Marketing
4560 36th Street
Orlando, Florida 32811
Attn: Director of E-Commerce
You may also contact us at [email protected]. We will respond to your request within a reasonable timeframe.
We may retain your information for as long as your account is active or as needed to provide your services, comply with our legal obligations, resolve disputes and enforce our agreements.
Email or Newsletter Preferences
You may sign up to receive an email or a newsletter or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile on our website or by contact us at [email protected].
Prohibited Use of This Website
If you live in a state or country that has laws that would either (1) void or alter these terms and conditions or (2) make illegal the access or use of this website, then your use of this website is unauthorized; it cannot be sanctioned by Carpe Diem Sales & Marketing, and you use the website at your own risk.
Carpe Diem Sales & Marketing
4560 36th Street
Orlando, FL 32811
Attn: Director of E-Commerce
Phone: (407) 682-1400